Last updated: 9 November 2026
Bharati Essentials · Baharagora, Jharkhand 832101 · care@bharatiessentials.in · +91 88073 40213
Terms & Conditions
These Terms & Conditions govern your use of the bharatiessentials.com website and the placing of orders with Bharati Essentials. By using the website or placing an order, you accept these terms. Please read them carefully.
Bharati Essentials is a grocery and essentials delivery service operated from Baharagora, Jharkhand 832101. You can contact us at care@bharatiessentials.in or on +91 88073 40213 (phone and WhatsApp). For order-related queries you may also write to our order desk. These terms are issued on the date shown above and may be updated from time to time; the date of the most recent revision is shown at the top of this page.
You must be at least 18 years old, or access the website under the supervision of a parent or guardian, to place an order. When you create an account you agree to provide accurate and current information — your name, phone number, delivery address and email — and to keep it updated. You are responsible for keeping your account credentials confidential and for all activity under your account. We may suspend or close an account used in breach of these terms, used fraudulently, or used to abuse our service or staff.
An order placed on the website is an offer to purchase the listed items at the listed price. Prices are shown in Indian Rupees and are inclusive of applicable taxes at the time of ordering; any delivery fee is shown separately at checkout. We reserve the right to accept, partially accept or decline an order — for example, if an item is out of stock, if a price or product listing contains an obvious error, or if we cannot service the delivery address. If we cannot fulfil an order in full, we will notify you and will not charge you for items we do not deliver; amounts already paid for unfulfilled items will be refunded under our Returns, Refund & Cancellation Policy.
Product images, pack sizes and weights are indicative. For fresh produce sold by weight, the final delivered weight may vary slightly from the ordered weight; we will bill you for the actual delivered weight where this applies, within reasonable limits. We aim for accurate descriptions, but we rely on manufacturer and supplier information for packaged goods and are not responsible for changes made by manufacturers to formulation, packaging or labelling after our listing is published.
We currently accept Cash on Delivery (COD) and UPI payments through the methods shown at checkout. For COD, payment is collected in cash at the time of delivery; please keep the exact or near-exact amount ready where possible. For UPI, payment is initiated at checkout and must be completed for the order to be confirmed. If a UPI payment fails, is cancelled, or is left unpaid, the order will not be treated as confirmed until payment succeeds. We do not store your UPI credentials or card details; payment authentication is handled by the relevant payment system.
Delivery is currently limited to our serviceable area in and around Baharagora. Delivery is made during the slot you choose at checkout. The delivery fee and any free-delivery threshold are stated on the website and in our Shipping & Delivery Policy. We will make reasonable efforts to deliver within the chosen slot; where a delay is unavoidable we will inform you. Please see the Shipping & Delivery Policy for the full delivery terms.
Cancellation and return rights differ by product type. Fresh and perishable items can generally not be returned once delivered in good condition, but if an item is damaged, spoiled or incorrect at delivery we will make it right — see our Returns, Refund & Cancellation Policy for the full process, timelines and conditions.
You agree not to misuse the website — including not to attempt to access non-public areas, not to introduce malware or automated scraping that harms the service, not to place fraudulent or bad-faith orders, and not to abuse our support channels. We may rate-limit or block access that harms the service.
The website, its design, the Bharati Essentials name and logo, and the original content we publish are owned by Bharati Essentials. Product names, brand names and logos shown for third-party products are the property of their respective owners and are shown for identification only.
To the extent permitted by law, our liability for any single order is limited to the amount you paid us for that order. Nothing in these terms excludes or limits liability that cannot be excluded under applicable Indian law, including liability for fraud or for breach of statutory consumer rights under the Consumer Protection Act, 2019.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to resolve complaints. You can contact the Grievance Officer at care@bharatiessentials.in or +91 88073 40213. We will acknowledge a complaint within 48 hours and endeavour to resolve it within one month of receipt.
These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Baharagora / East Singhbhum, Jharkhand, without prejudice to your rights as a consumer under the Consumer Protection Act, 2019.
We may update these Terms & Conditions from time to time. The date of the latest revision is shown at the top of this page. Continued use of the website after a change constitutes acceptance of the updated terms.