Last updated: 9 November 2026
Bharati Essentials · Baharagora, Jharkhand 832101 · care@bharatiessentials.in · +91 88073 40213
Returns, Refund & Cancellation Policy
This policy explains how to cancel an order, how to raise a problem with what you received, and how refunds are handled. It is written to be practical for a local same-day grocery service and does not seek to remove any right you have under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.
You can cancel an order, or an item within an order, at any time before we have dispatched it — typically up to the point where our team has begun picking and packing your bag. To cancel, contact us at care@bharatiessentials.in or on +91 88073 40213 (phone or WhatsApp) with your order number, as early as possible. If you cancel before dispatch, no charge applies and any UPI amount already paid is refunded under the timelines below.
Once an order has been dispatched it is on its way to you and may not be cancellable. At delivery, you may refuse an item that is plainly damaged, spoiled or incorrect, and we will not charge you for that item (or will refund it). You cannot, however, refuse an order simply because you changed your mind once the items — especially perishable items — have been picked, packed and dispatched.
We may cancel an order, or part of an order, if an item is out of stock, if we cannot service your address, if there is an obvious pricing or listing error, or for reasons of safety, legal compliance or suspected fraud. If we cancel, we will tell you promptly and refund any amount you have already paid for the affected items. We will not charge you for items we do not deliver.
Please check your delivery at the door where possible. If something is wrong — an item is missing, damaged, spoiled, past its use-by date, or not what you ordered — tell us immediately for fresh and perishable items, and within a reasonable time (same day) for other items. Contact us at care@bharatiessentials.in or +91 88073 40213 with your order number and a short description (and a photo where helpful). We will review and, where the issue is genuine, put it right by replacement, credit or refund at our discretion depending on the item and circumstances.
We do not accept returns of items that have been opened, used, or that are not in resaleable condition, except where the item was defective or incorrect at delivery.
Approved refunds are returned through the original payment method where feasible: UPI refunds are returned to the original UPI account; COD refunds are typically issued as a credit to your Bharati Essentials account or, where that is not possible, by a method we agree with you (such as a UPI transfer to a verified account). We aim to process approved refunds within a reasonable working window after approval. The exact timeline depends on your payment method and bank and is not guaranteed; we will keep you informed.
This policy does not cover issues arising from your own actions — for example, providing an incorrect delivery address or phone number, not being available at the chosen slot, or changing your mind after perishable items have been dispatched. It also does not cover normal variations in fresh produce (natural differences in size, colour or ripeness within reasonable limits).
If you are not satisfied with how a return, refund or cancellation has been handled, you may escalate to our Grievance Officer at care@bharatiessentials.in or +91 88073 40213. We will acknowledge within 48 hours and endeavour to resolve within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020. You also retain the right to approach the consumer dispute redressal forum under the Consumer Protection Act, 2019.