Last updated: 9 November 2026
Bharati Essentials · Baharagora, Jharkhand 832101 · care@bharatiessentials.in · +91 88073 40213
Frequently Asked Questions
Q1. Which areas do you deliver to?
We currently deliver to Baharagora, Jharkhand 832101 and the immediately adjoining serviceable area. Whether your exact address is serviceable is confirmed at checkout based on your pincode and address.
Q2. How fast is delivery?
We offer same-day delivery for fresh and perishable items where ordered before the cut-off, and named delivery slots for the broader catalogue. The available slots for your address are shown at checkout.
Q3. What are your delivery charges?
We charge a standard delivery fee of Rs 30 on orders below the free-delivery threshold of Rs 450, and free delivery on orders at or above Rs 450. The exact charge for your order is always shown at checkout and may differ for special routes or slots.
Q4. What payment methods do you accept?
Cash on Delivery (COD) and UPI. For COD, keep payment ready at delivery. For UPI, payment is completed at checkout. We do not accept card payments or UPI transfers to personal numbers at the door.
Q5. Do I need to create an account to order?
Our checkout uses an account-based flow. Creating an account lets us save your delivery address, track your orders, and restore your bag if you return to the site. You can place an order with a phone number and OTP verification.
Q6. Can I cancel my order?
Yes — you can cancel free of charge any time before we have dispatched your order. Contact us at care@bharatiessentials.in or +91 88073 40213 with your order number, as early as possible. Once an order is dispatched, especially for perishable items, it generally cannot be cancelled.
Q7. What if an item I receive is damaged, spoiled or wrong?
Tell us immediately for fresh and perishable items, and the same day for other items, at care@bharatiessentials.in or +91 88073 40213 with your order number and a short description (a photo helps). We will review and, for a genuine issue, replace, credit or refund the item.
Q8. Can I return fresh produce or dairy?
Fresh produce, cut items and refrigerated/dairy items are not returnable once delivered in good condition, because they are perishable and cannot be brought back into stock. If such an item is damaged, spoiled or wrong at delivery, we will make it right under our Returns, Refund & Cancellation Policy.
Q9. How and when will I get a refund?
Approved refunds go back through the original payment method where feasible — UPI to the original account, COD typically as account credit or an agreed UPI transfer. We aim to process approved refunds within a reasonable working window; the exact timing depends on your bank and is not guaranteed.
Q10. Are prices inclusive of tax?
Prices shown on the website are in Indian Rupees and include applicable taxes at the time of ordering. Any delivery fee is shown separately at checkout.
Q11. Do you guarantee availability of every item?
No. Availability depends on stock and, for fresh items, on the day's supply. If an item in your order is not available, we will tell you and will not charge you for it; amounts already paid for unfulfilled items are refunded under our Returns, Refund & Cancellation Policy.
Q12. How do I contact you?
Email care@bharatiessentials.in, call or WhatsApp +91 88073 40213, or use the Contact page on the website. For order queries, please include your order number.